ecobet Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how ecobet ("ecobet", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with your use of the ecobet website at https://ecobet.pro and all associated betting, gaming, and account services (collectively, the "Platform").

By registering an account, depositing funds, or otherwise accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole.

We may update this Policy from time to time to reflect changes in our data practices or applicable law. The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Platform after any revision constitutes acceptance of the updated Policy.

2. Who Controls Your Data

ecobet is the data controller responsible for personal data collected through the Platform. As data controller, ecobet determines the purposes and means of processing your personal information. For any questions, requests, or concerns relating to this Policy or the processing of your personal data, you may contact us at:

3. Personal Data We Collect

ecobet collects personal data through several channels: directly from you when you register or use the Platform, automatically through your interactions with the Platform, and from third-party service providers involved in payment processing and identity verification. The categories of personal data we collect are described below.

4. How We Use Your Personal Data

ecobet processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are set out below:

1. Account registration and management: To create and maintain your ecobet account, verify your identity, and provide you with access to the Platform's betting and gaming services.
2. Payment processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card), reconcile transactions, and maintain accurate financial records.
3. Identity verification and KYC compliance: To verify that you meet the minimum age requirement of 21 years and to satisfy our Know Your Customer obligations, which are a standard part of operating a safe and reliable betting platform.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited activities on the Platform. This includes automated screening of account behaviour and transaction patterns.
5. Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, reliability, and user experience of the Platform.
6. Customer support: To respond to your support enquiries, resolve disputes, and maintain a record of our communications with you for quality assurance purposes.
7. Responsible gaming: To administer deposit limits, cooling-off periods, self-exclusion requests, and other player protection tools. We may use your gaming behaviour data to identify signs of problem gambling and, where appropriate, proactively reach out with support information.
8. Legal and regulatory compliance: To meet applicable legal obligations, respond to lawful requests from law enforcement or regulatory authorities, and enforce our Terms & Conditions.
9. Marketing communications: To send you promotional offers, bonus notifications, and Platform updates, where you have given your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting [email protected].

5. How We Protect Your Data

ecobet applies a layered approach to data security, combining technical controls, operational procedures, and staff training to keep your personal information safe at every stage of processing.

6. Sharing Your Personal Data

ecobet shares personal data with third parties only in the following limited circumstances. In each case, we ensure that appropriate safeguards are in place to protect the confidentiality and security of your information.

1. Payment service providers: We share transaction data with payment processors including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and applicable financial regulations.
2. Identity verification providers: We may share your identity document details with third-party KYC verification services to confirm your age and identity. These providers are contractually obligated to use your data solely for verification purposes.
3. Game content providers: Technical session data (such as player ID, game session token, and bet history) is shared with game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe to facilitate gameplay. These providers are certified by independent testing laboratories and are contractually bound to protect your data.
4. Fraud prevention and security services: Anonymised or pseudonymised data may be shared with third-party fraud detection platforms to identify and prevent suspicious activity.
5. Legal and regulatory authorities: ecobet will disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are legally obliged to do so, including in connection with anti-money laundering investigations or court orders.
6. Business transfers: In the event of a merger, acquisition, or sale of all or part of ecobet's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material change in the processing of your personal data.

7. Cookies and Tracking Technologies

ecobet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not give us access to your device or any information beyond what you choose to share with us.

1. Essential cookies: Required for the Platform to function correctly. They enable core features such as session management, login state, and security. These cookies cannot be disabled without impairing Platform functionality.
2. Analytics cookies: Used to collect anonymised information about how players interact with the Platform, including pages visited, session duration, and error events. This data helps us identify areas for improvement.
3. Preference cookies: Store your Platform preferences, such as language settings and responsible gaming limits, so they are remembered between sessions.
4. Marketing cookies: Used to track the effectiveness of our promotional campaigns and to deliver relevant offers. These cookies are only placed where you have given your consent.

You can control cookie settings through your browser's privacy settings. Disabling certain categories of cookies may affect your ability to use some features of the Platform. For further information on managing cookies, please refer to your browser's help documentation.

8. Your Privacy Rights

ecobet respects your rights with respect to your personal data. Subject to applicable law and certain exceptions necessary for legal compliance and fraud prevention, you have the following rights:

1. Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
2. Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
3. Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
4. Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
5. Right to data portability: Where processing is based on your consent or the performance of a contract, you may request that we provide your personal data in a structured, machine-readable format.
6. Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to our demonstrating compelling legitimate grounds that override your interests.
7. Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. We may need to verify your identity before processing your request.

9. Protection of Minors

The ecobet Platform is intended exclusively for adults aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. If we discover that personal data has been provided by a person under 21, we will immediately delete that data and close the associated account.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms. If you believe a minor has registered an ecobet account, please contact us immediately at [email protected] so we can take prompt action.

10. International Data Transfers

To deliver a reliable, high-performance Platform to Bangladesh players, ecobet may transfer personal data to and process it in countries outside Bangladesh. Where such transfers occur, we take steps to ensure that your personal data receives an equivalent level of protection as it would within Bangladesh, including by using contractual safeguards and selecting service providers who maintain internationally recognised data protection standards.

By using the ecobet Platform, you acknowledge that your personal data may be transferred to and stored in servers located in jurisdictions other than Bangladesh, and consent to such transfers as necessary for the operation of the Platform and the services described in this Policy.

11. Scope and Related Policies

This Policy applies solely to personal data processed by ecobet through the Platform at https://ecobet.pro. It does not apply to third-party platforms, payment providers, or game studios that operate under their own privacy policies.

For a complete understanding of your rights and obligations as an ecobet player, we recommend reviewing the following related policies:

1. Terms & Conditions — the full set of rules governing your use of the Platform.
2. Responsible Gaming Policy — guidance on managing your gambling activity safely, including self-exclusion and deposit limit tools.
3. FAQ — answers to common questions about account management, payments, and security.

12. Changes to This Privacy Policy

ecobet reserves the right to amend this Policy at any time. When we make material changes, we will update the "Last updated" date shown at the top of this page. Where changes significantly affect how we process your personal data, we will notify registered players via the email address associated with their account, or by displaying a prominent notice on the Platform.

We encourage you to review this Policy each time you visit the Platform to stay informed about how ecobet handles your personal data. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the changes described therein.

This Privacy Policy was last reviewed and updated on 1 January 2026. If you have any questions about this Policy or the way your personal data is handled, please contact us at [email protected].